Frequently Asked Questions
If you are experiencing problems navigating, adding to cart, checking out, or any other problems, please make sure you have the latest updates to your web browser installed as older browsers may not display pages properly or respond to certain links and buttons.
When reporting a problem please include:
What Operating System are you running?
*Windows XP is no longer officially supported. We cannot assist in troubleshooting web site problems in Windows XP. Machintosh computers using legacy PowerPC processors are no longer officially supported by Apple and will not recieve browser updates. For the same reasons, we cannot assist in troubleshooting site problems in Mac OS for PPC processors.
32-Bit or 64-Bit? if you dont know, you may have 32-bit on older systems or 64-bit on newer systems. (does not apply to mobile devices)
What web browser are you using and what version? - Internet Explorer 9, 10, or 11? Mozilla Firefox? Google Chrome? Apple Safari?
Any error messages? - Please include error messages and error number if any.
I am Tax Exempt and I want to place an order. When do I send my Tax Exemption, before or after I place my order?
You must send your Tax Exemption documents before placing your order. We cannot remove tax after an order has been invoiced.
- Will my order ship today? East coast destination orders must be placed before 3PM Eastern Time. West coast destination orders must be placed before 3:30PM Pacific Time.Central destination orders are subject to stock availability and may ship from multiple locations. You may Call Us for availability and ETA's any time during business hours.
I am trying to send you an email but the email bounces back.
Make sure you whitelist or allow email@example.com emails in spam filters.
I am having problems using the site using Apple Safari.
Safari for Windows is no longer supported by Apple. If you are on Mac OS, make sure you have the latest updates installed via Software Update or Mac App Store. Please contact us as we have mixed reports from Safari users.
My login does not work anymore.
Just call us at (754) 400-0867 and we will be more than happy to reset your account password.